RENTAL POLICIES AND PROCEDURES
Payments
All payments are due upon delivery of the inflatable, rental items and/or services. Cash only or business checks are accepted.
Cancellations
You can call and cancel your rental at any time; however, your deposit is non-refundable. You can choose to use your deposit towards another rental if you wish to reschedule for a different day for up to one year.
Weather Policy
If it is raining the morning of the scheduled delivery we will not start deliveries until the rain has stopped.
Safety is always first when it comes to children. Rain can be a hazard due to slipping and electrical shock near the blower; high winds can be potentially hazardous due to the inflatable blowing over with children in or on it. As inclement weather is beyond our control, we recommend you have an alternate indoor location for your party. If not, you must call and cancel your rental before we deliver it to you. If you do receive your rental and severe weather (rain, high winds, lightning) occurs, there are no discounts available. Once the rental is set up, you are responsible for the full amount of the rental. We reserve the right to cancel your reservation if severe weather conditions exist or are predicted during the time of your rental; however, your deposit is still non-refundable.
Delivery
Our price includes free delivery for Indianapolis and some surrounding areas. A delivery fee may be charged for some areas, please call to verify whether your area is included in our free delivery areas or check our home page.
Deposit
We cannot reserve an inflatable without a deposit for each item. We require a nonrefundable $50.00 deposit to reserve each rental for your event. This deposit is subtracted from your total balance due upon delivery. All deposits are non-refundable; however, it may be used towards a future rental within one year of the original scheduled rental date. We accept deposit payments by pay pal, money order, business checks, and cash. Delivery fees may apply. Remaining balance is due upon delivery and accepted in payments of cash only or business checks.
Safety and How To Avoid Damaging The Inflatable
Again, safety is always first when it comes to children. All units must be supervised by an adult. Inflatables require a minimum of one supervisor per unit. No somersaults, rough housing or flips allowed. No hanging from, rocking, or sitting on edges of inflatables because injuries can occur. No sharp objects in or on the units. Silly string and fireworks are strictly prohibited near the units. No smoking, liquid, candy, gum, or food is allowed in the moonwalks and on the inflatables. Please do not put any liquids on any of our inflatables (except water on water slides). All children must take their shoes off before entering or climbing onto the inflatable. We have the right impose a $50.00 cleaning fee if the unit at pick up time is excessively dirty or liquids were used on the unit.
Emergency Procedures
Emergencies can arise for various reasons. The following are a few examples of emergencies and how they can be handled. This is strictly a guide. Please use common sense when an actual emergency occurs.
Weather - Bad weather can arrive in the form of rain, lightening, or strong winds. In each case, you want to evacuate the inflatable as quickly as possible. Stay calm and stay focused on your job, which is to help your guests exit the unit quickly, but in an orderly fashion. After everyone has exited the unit, deflate the unit by turning off the blower or fan. Obstacle courses should be folded and taken to a protected area out of the weather, if possible. Moonwalks should be folded over once so the interior is protected from the weather.
Loss of electrical power - This situation tends to cause panic. Please remain calm because you will have ample time to help your guests exit safely and quickly. Each person should exit the unit. Check to see if the unit has become unplugged. If so, plug the unit back into the outlet and the unit will re-inflate.
Damage - If the unit becomes damaged (ripped or gets a hole) while in your operation, have the guests exit the unit. Write down what happened, when, and any other details you observed and provide this report to us when we arrive. Also, contact us immediately and do not attempt to continue to operate the inflatable.
Capacity For Moonwalks
Compatible age groups must play in the unit at the same time. Age groups should not be mixed in moonwalks. The maximum number of children in an inflatable is as follows: Ages 2-8 years old = 8 children; Ages 9-13 years old = 6 children; Ages 14-17 years old = 4 children.
Preparation
Depending on the inflatable, please provide a 20 x 20 foot area at a minimum (with the exception for the obstacle courses which are much larger, so see website or Bounce House Guys Representative for details) for us to put your inflatable upon. This area must be clear of branches, fences, inclines and any other obstructions. If you plan to have us set up on concrete or asphalt then we need to be informed because tarps will need to be laid down to protect the base of the inflatable. The bounce site needs to be relatively level. A standard 110-volt outlet within 100 feet is required for operation. If no outlet is available, we do offer generators for rent (subject to availability.) If you are planning to set up at a city park then you must call that park in advance to let them know you are having an inflatable there. Most parks require a one day permit pass to have an inflatable set up and can take up to ten days to process. Also, check to see if they offer a standard 110-volt outlet to plug in your inflatable.
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